Lontra partners with Third Sky, a full service provider of IT Service Management solutions and ITIL training, to provide a wide breadth of ITIL Education and Training options to give your organization the leg up it needs to be successful in their IT Service Management initiatives.
ITIL Executive Briefing (2 hours)
This course gives learners an overview of the key concepts of IT Service Management within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an Organization. See examples of how these best practices are applied in Fortune 500 organizations and how they have been affected.
ITIL Express (Auditorium Delivery, 4 hours)
Familiarization briefing covering basic principles of ITSM and ITIL, with focus on the ITIL v3 processes, their objectives, their activities, key concepts and relationships.
Service Management as a Practice
Service Lifecycle
Key Principles and Models of ITIL® Version 3 in the Lifecycle phases of:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Using tools to apply these best practices
ITIL v3 Foundation (3 Days)
Built upon long-established best practices in IT service provision, but also introducing the concepts of the service lifecycle and the enhanced guidance described in ITIL® Version 3, this course prepares the participant to contribute effectively to ITIL-based service improvement efforts in their organizations and to achieve the ITIL "Foundation" level of certification.
At the end of the course, the one-hour "ITIL® Foundation Certificate in IT Service Management" certification examination is given via testing methods authorized by OGC, owners of the ITIL® Practices for Service Management intellectual property.
