Lontra Solutions for Advancing Your ITIL Initiative
Advancing Your ITIL Initiative
Version 3 of the ITIL Framework is decidedly more strategic, customer-centric, and focused on services and not processes. One of the main focal points is the Service Lifecycle - how services are conceptualized, defined, modeled, offered, accounted for, delivered, supported, and improved - and the Service Portfolio is the central management tool and "system of record" for the Service Lifecycle.
The Service Catalog of previous versions of ITIL, which was heavily centered upon the service request transaction, is now obsolete. A robust Service Portfolio is now the central tool. For a Service Portfolio to provide value it needs to manage the economic relationship between the business and its customer, and provide the information and tools for strategic decision making around service delivery and budgeting.
Two Ways to Advance Your ITIL Initiative
ITIL Training & Certification
Have you started adopting ITIL v2 practices only to be confronted with version 3? Are you just getting started in ITIL and considering certification for your team members? Wherever you are along the ITIL path, Lontra's partners can provide you with ITIL certification, Executive Briefs, v2 to v3 Bridge Courses, and more.
Accelerate Your Service Catalog Design
Are you just getting started on your Service Catalog initiative? Is it taking longer than you expected to define the services in your Service Portfolio? The Accelerate Your Service Catalog Design workshop uses a best-practice service library and a sophisticated web based tool to deliver a representative service catalog and adoption roadmap in just 2 days.
Troy DuMoulin, Director of Product Strategy for Pink Elephant, and Boris Pevzner, Founder and CEO of Lontra, explain the differences between the old and new version of ITIL and share some strategies for success.
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
The Service Catalog of previous versions of ITIL, which was heavily centered upon the service request transaction, is now obsolete. A robust Service Portfolio is now the central tool. For a Service Portfolio to provide value it needs to manage the economic relationship between the business and its customer, and provide the information and tools for strategic decision making around service delivery and budgeting.