For many IT organizations, end-user computing services represent over 80% of the service requests they manage each day. Consequently, it's no surprise that "Improving Customer Satisfaction" is on the top 5 list of priorities each year by surveyed CIOs.
The average IT customer today is more technologically savvy than in the past, demands more from their IT department in shorter time frames, and in many cases think they can get cheaper and faster service by visiting their local electronics store or calling a pay helpdesk.
It's up to the modern IT organization to become the "provider of choice" by communicating clear expectations around what they provide, how much it costs, what service level to expect, and how they're progressing in fulfillment once the service is ordered. The tool for managing the entire relationship is the IT Service Catalog.
Accelerate Your Service Catalog Design
Are you just getting started on your Service Catalog initiative? Is it taking longer than you expected to define the services in your Service Portfolio? The Accelerate Your Service Catalog Design workshop uses a best-practice service library and a sophisticated web based tool to deliver a representative service catalog and adoption roadmap in just 2 days.
An IT Service Catalog is the face of IT to it's customer, giving them a single place to not only browse for an order appropriate services, but understand their costs and related service levels. Lontra's Service Catalog Foundation Suite includes 3 modules that allow you to produce a strategic, manageable Service Portfolio.
Service Library More than 1,000 service templates packaged into a library of 15 service lines to help get you started
Service Designer Web-based authoring tool used to define and maintain your portfolio of IT services
Service Publisher Web-based portal to selectively publish service catalog views to multiple business customers
For information on how Lontra's Service Catalog Foundation Suite could help your organization, schedule a demonstration or contact us today.
Expert Webcast
Deciding whether to build your own Service Catalog in house or get help? Reg Lo, ITIL Practice Leader from Third Sky, weighs in via this instant webcast replay.
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