Lontra Solutions for Outsource Provider Management
The Outsource Provider Management Challenge
Many outsourcing initiatives are destined to fail because the demand for IT services is not well controlled or accurately forecasted at the organizational level. Most outsourcing is structured so that all new ("out of scope") services are charged on a "per drink" basis. This means that while the spend for "in scope" services may go down, the total IT costs go up over time because of the uncontrolled "out-of-scope" spend.
For many reasons, a comprehensive Service Portfolio, including integrated Financial Management and Demand Planning capabilities and a requestable, customer-facing Service Catalog, is the answer:
Financing Transparency and Benchmarking around Services
Demand management
Customer satisfaction
Seamless Fulfillment
CIO Case Study
Join Alliance Data CIO, Barry Carter, as he tells their story of developing a Service Portfolio and using it to shape demand for IT services.
In order to negotiate a sound outsourcing contract, or decide whether to outsource to begin with, you should have a handle on what services your customers demand and how much it cost to provide them in house. Lontra's 5 Steps to Effective IT Budgeting workshop series gives organizations the critical capabilities they need to do just that, in just 3 days!
Successful vendor management requires an understanding of what it costs to do business internally and externally, and how much demand your customers will have for those services in the future. Lontra's Financial Management Suite includes three intuitive modules designed to manage the end-to-end economic relationship between IT and its customers.
Financial Manager Provides complete visibility into IT service costs from the business perspective using service unit-cost models, cost recovery & chargeback
Demand Manager Enables IT organizations to engage business customers to accurately forecast service demand, track it against actual consumption and ultimately influence customer buying decisions
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
Join Alliance Data CIO, Barry Carter, as he tells their story of developing a Service Portfolio and using it to shape demand for IT services.
Successful vendor management requires an understanding of what it costs to do business internally and externally, and how much demand your customers will have for those services in the future. Lontra's Financial Management Suite includes three intuitive modules designed to manage the end-to-end economic relationship between IT and its customers.