Strategic Service Performance Management
Service Catalog, Service Portfolio, and IT Financial Management Experts

The Lontra Store - Running IT Like A Business

Interactive Online Workshops

No scheduled dates; Please check back soon
This is your one-stop shop for the only ITSM and IT Financial Management workshops that combine:
  • A comprehensive toolkit of best practices documents
  • Instruction by a leading industry expert
  • A holistic approach to IT Service Management
  • A proven methodology that has worked for dozens of IT organizations
  • An interactive format, providing a chance to learn from your peers
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Interactive Online Workshops

Best Practices Toolkits

Our best practices toolkits include all the materials you will need to run your IT organization like a business. Our toolkits feature:
  • Templates and worksheets used by our consultants during customer engagements
  • Best practice tips and methodologies developed over years of experience
  • Full-scale examples, illustrating how to use various ITSM concepts in real life
  • Practical documents that can be put to immediate use
  • Illustrations and graphics are used throughout the materials, making the concepts presented more clear
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IT Management Best Practices Toolkits

Customer Testimonials

"I have always believed that Lontra's IT service portfolio and service costing methodology is more comprehensive and actionable than anyone else's. That's why I have been taking advantage of Lontra's expertise for the past three years."
CIO, a Fortune 500 financial service company
"I've been following your blog and webinars for the last four years, and your opinions and methodologies have assisted me in evolving Service Management at my company. I am glad that some of these documents are now available to the rest of the ITSM community."
Director of IT Service Management,
a Fortune 500 retailer
"The service costing task seemed daunting before Lontra came in with their template-driven approach and showed us how to tackle it. Using their templates and methodology, we were then able to complete the job ourselves, with Lontra's guidance."
IT Financial Management Director,
a Fortune 500 manufacturing company