Spotlight: The Lontra Store - Running IT Like A Business
Need some no-nonsense IT Financial Management education that will yield immediate results?
Trying to kick-start your ITIL initiative without shelling out thousands of dollars? Looking for ways to slash IT spend in today's down economy?
We offer practical document templates and hands-on workshops that will translate into immediate success for your IT organization's Service Management and Financial Management efforts without breaking the bank. Use your training budget wisely, and purchase one of Lontra's unique and effective offerings today!
Consulting Expertise: Lontra’s award-winning experts
have helped the world's largest IT and shared services organizations achieve their strategic service performance objectives.
Strategic Service Performance Management is about bridging the communication gap between an IT or shared service organization (service supplier) and its business customers (service consumers). Closing this gap has been shown to result in dramatically higher customer satisfaction and a significant reduction in the overall service delivery and support spend.
Lontra is a team of IT Service Management (ITSM), and IT Financial Management (ITFM) experts with a proven track record of helping Global 1000 organizations to achieve this goal. We do this by leveraging our expertise in best-practices service catalogs and service portfolios, and in developing service-based costing, budgeting, and planning around them.
At the core of Lontra’s education and consulting offerings is Lontra SUCSESS™ methodology, the innovative and proven Service Unit Costing Strategy for Enterprise Shared Services.
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