Join Barry Carter, CIO of Alliance Data Systems, as he tells the story of his implementation of a Service Portfolio in his IT organization and how they used it to predict and shape IT service demand. Barry explores:
Deciding whether to build your own Service Catalog in house or get help? Reg Lo, ITIL Practice Leader from Third Sky, weighs in via this instant webcast replay.
Troy DuMoulin, Director of Product Strategy for Pink Elephant, and Boris Pevzner, Founder and CEO of Lontra, explain the differences between the old and new version of ITIL and share some strategies for success.
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
Join Barry Carter, CIO of Alliance Data Systems, as he tells the story of his implementation of a Service Portfolio in his IT organization and how they used it to predict and shape IT service demand. Barry explores: 