Running IT as a successful busines means having complete control over Service Lifecycle - how services are conceptualized, defined, modeled, offered, accounted for, delivered, supported, and improved - and the Service Portfolio is the central management tool and "system of record" for the Service Lifecycle.
This brings ITIL to the perspective of the CIO and executive management team and includes vital best practices around IT Financial Management and Service Strategy around the Service Portfolio. For this very reason, ITIL v3 positions the Service Portfolio as the cornerstone of IT Service Management and recommends it as the starting point for every ITIL implementation.
Lontra's Education and Training offerings are designed to provide expert guidance in conjunction with industry leading software tools to advance your IT Service Management and IT Financial Management initiatives and provide rapid return on investment.
Service Portfolio & Service Catalog Design Workshops
Are you just getting started on your Service Catalog initiative? Is it taking longer than you expected to define the services in your Service Portfolio? The Accelerate Your Service Catalog Design workshop uses a best-practice service library and a sophisticated web based tool to deliver a representative service catalog and adoption roadmap in just 2 days.
Managing a successful IT department is about establishing a healthy economic relationship between IT and its customer. Lontra's 5 Steps to Effective IT Budgeting workshop series gives organizations the critical capabilities they need to do just that, in just 3 days!
Lontra partners with Third Sky, a full service provider of IT Service Management solutions and ITIL training, to provide a wide breadth of ITIL Education and Training options to give your organization the leg up it needs to be successful in their IT Service Management initiatives.
Lontra's award-winning Consultants have developed and implemented Service Portfolios for some of the world's largest IT organizations, and can help you.
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
Join Alliance Data CIO, Barry Carter, as he tells their story of developing a Service Portfolio and using it to shape demand for IT services.
