Running IT as a successful business means having complete control over the Service Lifecycle - how services are conceptualized, defined, modeled, offered, accounted for, delivered, supported, and improved. The Service Portfolio is the central management tool and "system of record" for the Service Lifecycle.
This brings ITIL to the perspective of the CIO and executive management team and includes vital best practices around IT Financial Management and Service Strategy around the Service Portfolio. For this very reason, ITIL v3 positions the Service Portfolio as the cornerstone of IT Service Management and recommends it as the starting point for every ITIL implementation.
Lontra's Education and Consulting offerings are designed to provide expert guidance to advance your IT Service Management and IT Financial Management initiatives and provide rapid return on investment.
Lontra SUCSESS™ Methodology
The innovative Lontra SUCSESS™ methodology lies at the core of Lontra's education and consulting offerings. It focuses on helping clients transition toward running IT like a customer-centric business, with full transparency around IT offerings and their unit costs.
Lontra SUCSESS™ stands for Service Unit Costing Strategy for Enterprise Shared Services, and it has been successfully applied to IT organizations at multiple Global 1000 companies, as well as to enterprise shared services organizations beyond IT.
Lontra's award-winning consultants have a wealth of experience implementing best practice service catalogs and service portfolios, as well as developing service-based costing and budgeting. We have a track record of helping Global 1000 organizations achieve their IT Service Management (ITSM) and IT Financial Management (ITFM) goals, and can help you. Email us to learn more about Lontra's ITFM and ITSM consulting offerings.
Service Portfolio & Service Catalog Design Workshops
Are you just getting started on your Service Catalog initiative? Is it taking longer than you expected to define the services in your Service Portfolio? The Accelerate Your Service Catalog Design workshop uses a best-practice service library and the expertise of seasoned consultants to quickly deliver a representative service catalog and adoption roadmap.
Managing a successful IT department is about establishing a healthy economic relationship between IT and its customer. Lontra's 5 Steps to Effective IT Budgeting workshop series gives organizations the critical capabilities they need to do just that!
Join Lontra Founder & CEO, Boris Pevzner, as he gives tips and tricks for surviving the IT jungle, fills you in on what he's hearing in the market, and introduces you to new concepts and best practices.
Boris is a frequent speaker at technology conferences on IT transformation, ITIL, and service-oriented IT delivery. His CIO blog provides thought-leading advice and opinion based on his experiences in developing service-oriented IT delivery concepts and methodologies over the last 10 years.
We offer practical document templates and hands-on workshops that will translate into immediate success for your IT organization's Service Management and Financial Management efforts without breaking the bank. Use your training budget wisely, and purchase one of Lontra's unique and effective offerings today!