Lontra Service Portfolio & Service Catalog Design Workshops
The Foundation for Successful IT Service Management
One of the main focal points of ITIL v3 is the Service Lifecycle - how services are conceptualized, defined, modeled, offered, accounted for, delivered, supported, and improved - and the Service Portfolio is the central management tool and "system of record" for the Service Lifecycle.
This brings ITIL to the perspective of the CIO and executive management team and includes vital best practices around IT Financial Management and Service Strategy around the Service Portfolio. For this very reason, ITIL v3 positions the Service Portfolio as the cornerstone of IT Service Management and recommends it as the starting point for every ITIL implementation.
So, how does an organization get started?
Education, training and guidance from experts who have developed Service Portfolios and Service Catalogs for multiple Fortune 500 companies would help. The fact that they are armed with best practice service libraries, customer examples, and an array of education partners will take you the rest of the way.
Accelerate Your Service Catalog Design
Are you just getting started on your Service Catalog initiative? Is it taking longer than expected to define your IT services? How will you manage those services once you have them down on paper?
Lontra's "Accelerate Your Service Catalog Design" workshop is grounded in the best practices learned through developing Service Portfolios for our clients, and uses a library of predefined IT services to give you head start in your service catalog initiative, and deliver a representative service catalog and adoption roadmap.
To get more information and to schedule your workshop, please email us at workshop@lontra.com.
Lontra workshop at itSMF Convention in Dallas TX
The most important IT Service Management convention of the year is coming up next week, and Lontra will be there! Lontra President Boris Pevzner will be co-presenting a pre-convention workshop on service costing.
Service Costing
Determining True Unit Cost Per Service
September 20, 2009 12:30 PM - 02:30 PM
This hands-on workshop addresses the foundation of the ITFM Capability Model, Service Unit Cost Modeling. Workshop participants will learn about the drivers and benefits of IT service unit costing, steps for building the unit cost model, best practices for unit cost modeling, and enablers to sustaining fine-grained unit cost models. The workshop will explore how to best leverage the Service Catalog in creating and maintaining your IT unit cost model, and how to use your service unit cost model to enable better budgeting and demand management.
Lontra's award-winning consultants have a wealth of experience implementing best practice service catalogs and service portfolios, as well as developing service-based costing and budgeting. We have a track record of helping Global 1000 organizations achieve their IT Service Management (ITSM) and IT Financial Management (ITFM) goals, and can help you.
Email us to learn more about Lontra's ITFM and ITSM consulting offerings.
