Strategic Service Performance Management
Service Catalog, Service Portfolio, and IT Financial Management Experts
Lontra Service Portfolio & Service Catalog Design Workshops
    The Foundation for Successful IT Service Management  
  One of the main focal points of ITIL v3 is the Service Lifecycle - how services are conceptualized, defined, modeled, offered, accounted for, delivered, supported, and improved - and the Service Portfolio is the central management tool and "system of record" for the Service Lifecycle.

This brings ITIL to the perspective of the CIO and executive management team and includes vital best practices around IT Financial Management and Service Strategy around the Service Portfolio. For this very reason, ITIL v3 positions the Service Portfolio as the cornerstone of IT Service Management and recommends it as the starting point for every ITIL implementation.

So, how does an organization get started?

Education, training and guidance from experts who have developed Service Portfolios and Service Catalogs for multiple Fortune 500 companies would help. The fact that they are armed with best practice service libraries, customer examples, and an array of education partners will take you the rest of the way.

    Accelerate Your Service Catalog Design  
  Are you just getting started on your Service Catalog initiative? Is it taking longer than expected to define your IT services? How will you manage those services once you have them down on paper?

Lontra's "Accelerate Your Service Catalog Design" workshop is grounded in the best practices learned through developing Service Portfolios for our clients, and uses a library of predefined IT services to give you head start in your service catalog initiative, and deliver a representative service catalog and adoption roadmap.

To get more information and to schedule your workshop, please email us at

    The Secrets of Successful CIOs  
  Join Lontra Founder & CEO, Boris Pevzner, as he gives tips and tricks for surviving the IT jungle, fills you in on what he's hearing in the market, and introduces you to new concepts and best practices.

Boris is a frequent speaker at technology conferences on IT transformation, ITIL, and service-oriented IT delivery. His CIO blog provides thought-leading advice and opinion based on his experiences in developing service-oriented IT delivery concepts and methodologies over the last 10 years.

read Boris's blog here.

    Consulting Services  
  Lontra's award-winning consultants have a wealth of experience implementing best practice service catalogs and service portfolios, as well as developing service-based costing and budgeting. We have a track record of helping Global 1000 organizations achieve their IT Service Management (ITSM) and IT Financial Management (ITFM) goals, and can help you.

Email us to learn more about Lontra's ITFM and ITSM consulting offerings.

email Lontra's consulting group