Lontra Service Portfolio & Service Catalog Design Workshops
The Foundation for Successful IT Service Management
One of the main focal points of ITIL v3 is the Service Lifecycle - how services are conceptualized, defined, modeled, offered, accounted for, delivered, supported, and improved - and the Service Portfolio is the central management tool and "system of record" for the Service Lifecycle.
This brings ITIL to the perspective of the CIO and executive management team and includes vital best practices around IT Financial Management and Service Strategy around the Service Portfolio. For this very reason, ITIL v3 positions the Service Portfolio as the cornerstone of IT Service Management and recommends it as the starting point for every ITIL implementation.
So, how does an organization get started?
Education, training and guidance from experts who have developed Service Portfolios and Service Catalogs for multiple Fortune 500 companies would help. The fact that they are armed with a sophisticated, web-based tool, best practice service libraries, customer examples, and an array of education partners will take you the rest of the way.
Accelerate Your Service Catalog Design
Are you just getting started on your Service Catalog initiative? Is it taking longer than expected to define your IT services? How will you manage those services once you have them down on pape
Lontra & Third Sky's "Accelerate Your Service Catalog Design" workshop is grounded in the best practices learned through developing Service Portfolios for our clients, and gives you a head start using a library of pre-defined IT services and a sophisticated web-based tool to create, publish and manage your Service Catalog.
Deciding whether to build your own Service Catalog in house or get help? Reg Lo, ITIL Practice Leader from Third Sky, weighs in via this instant webcast replay.
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
