Spotlight White Paper: The Seven Pillars of Service Portfolio Success
The true ambition of IT Service Portfolios is to standardize, integrate and manage all services delivered by IT and outsourcing providers across all departments and functions. This is accomplished through a single central repository from which IT can serve the needs of all departments and proactively manage the portfolio of IT Services.
To ensure success and rapidly realize tangible benefits, IT organizations should not approach the implementation of a Service Portfolio as an "all or nothing" type of activity. The Seven Pillars of Success provide best practices and guide decision making needed to successfully harness a Service Portfolio during its life cycle, from planning through implementation and ongoing maintenance.
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