Lontra's Service Portfolio Strategy Services enable you to turn theory into practice by helping you create and deploy an actionable service portfolio solution that aligns your IT services with the demands of your organization. Our proven practitioners are ITIL-certified, and bring solid experience in service management, IT financial management, IT management best practices, industry-standard IT operational processes and enterprise-level solutions.
Our experts have worked with Fortune 500 organizations to achieve a 20% reduction in baseline spend, and a 67% increase in customer satisfaction, and can use the best practices learned in those engagements to help your organization meet it's IT Service Management and IT Financial Management goals.
Use Our Knowledge to Advance Your Initiative
IT Service Management Expertise
Definition and modeling of customer-centric services most appropriate for your organization
Award-winning ITIL® practitioners, including Master's in ITIL® Service Management and Practitioner of the Year 2006
Service Library captures critical features from hundreds of real-world services and presents them in a consistent, best-practice service catalog taxonomy
IT Financial Management Expertise
Lontra's team features an award-wining project implementation track record, extensive expertise in shifting large Global 1000 enterprises from traditional GL line items to consumption-based service costing, experience in establishing baseline unit costs for IT services, and our ITFM Principals are Certified Public Accountants.
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
Join Alliance Data CIO, Barry Carter, as he tells their story of developing a Service Portfolio and using it to shape demand for IT services.
