Transforming the Relationship between IT and its Customers
The days of Information Technology being viewed as strictly a cost center are over. Today's global organizations demand that IT provide strategic resources that will help them advance the way they do business. As the magnitude and complexity of these demands grow, transparency in what IT offers and how much it costs is integral to future success.
With the evolution of ITIL® into a strategic, customer-centric set of best practices for running the business of IT, industry experts are guiding IT organizations to not only define their IT services in a Service Portfolio, but to also apply IT Financial Management and Demand Planning best practices to improve governance and decision making in Service Delivery.
Providing customers with a single platform with which to define, model, cost, price, publish, browse, review, customize, order, track, and analyze services not only improves the customer's satisfaction with the service the IT organization provides, but supplies a basis for a healthy economic relationship between IT and its customers.
At Lontra, we are committed to providing our customers with the education, training, best practices, software, and support that they need to develop comprehensive, manageable Service Portfolios that advance both IT and organizational objectives. We are the Service Portfolio experts.
CIO Case Study
Join Alliance Data CIO, Barry Carter, as he tells their story of developing a Service Portfolio and using it to shape demand for IT services.
Join Lontra's experts, partners, and industry thought leaders each month in "The Business of IT" as they provide articles, white papers, events and more to advance your ITSM and ITFM initiatives.
Join Alliance Data CIO, Barry Carter, as he tells their story of developing a Service Portfolio and using it to shape demand for IT services.
