Strategic Service Performance Management
Service Catalog, Service Portfolio, and IT Financial Management Experts
Lontra Webinar Replay
    Lontra & Third Sky Webinar  

ITIL in the Real World:
Creating a Service Catalog. Build vs Buy + Examples

Date: October 24, 2007
Time: 12:00pm - 1:00pm Eastern / 9:00am - 10:00am Pacific

With the growing adoption of ITIL v3, organizations now view the Service Portfolio and the Service Catalog as key initiatives within an IT Service Management program.

As usual, organizations are faced with age-old dilemma of whether to build it or buy it. However, the decision is more complex than balancing “cheaply” versus “quickly”.The build versus buy decision applies both to the content of the Service Catalog and the tool to publish and maintain the Service Catalog.

Attend this webinar to learn:

  • What to consider if you take a “do-it-yourself” approach
  • What do you really get when you buy a “Service Catalog Library” or a “Service Catalog Template”
  • If you build it, what features shouldn’t you miss
  • How long does it take to build it? How does this compare with the implementation time when you “buy” it?
  • What’s the added value of a commercial Service Catalog tool

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