A Strategic Approach to Service Portfolios and a Dynamic Catalog, the Cornerstone of ITIL v3
ITIL v3 is here! Do you know how it impacts your service management plans and initiatives?
While the core of ITIL v3 is a natural evolution of v2, the new version is decidedly more strategic focused on Service Life Cycle versus a process-centric approach. In ITIL v3, processes are secondary in importance and only exist to plan for, deliver and support services.
In this one-hour interactive Webcast, Troy DuMoulin, a leading ITIL and IT governance expert with Pink Elephant, and Boris Pevzner, Founder and CEO of innovative On-Demand Service Portfolio Solution provider Lontra, will discuss the strategic application of ITIL v3 to dynamic service portfolios and service catalogs. They will provide valuable insights and practical knowledge you can put to work immediately to improve your IT service delivery and strategically manage cost and demand.
Topics Covered Include:
A brief introduction to ITIL v3 vs. v2 - The move from process based to service lifecycle based IT service management
Where to start your ITIL v3 adoption - A pragmatic application of ITIL v3 to service portfolios and catalogs
Linear service catalogs vs. dynamic service portfolios, following the best practice from the ITIL v3 Service Design book
An introduction to service-based costing and demand management, and how these concepts promote alignment with the business and IT governance
Service Portfolio best practices - Striking an optimal balance between IT service quality, cost, demand and risk
Register below for instant access to the webinar replay.