Join Barry
Carter, CIO of Alliance Data, as he tells the story of his
implementation of a Service Catalog and Service Portfolio throughout
his organization.
Join Barry
to hear real world examples of how IT Financial Management and
Demand Planning around the Service Portfolio can transform the way
IT does business with its customers.
Boris
Pevzner,
Founder & CEO of Lontra, will host this educational webinar
and facilitate an interactive question and answer session following
the presentation.
Lontra's "Accelerate Your Service Catalog Design " Workshop,
Coming Soon to a City Near You!
Lontra and
Third Sky have teamed up to bring a 2-day "Accelerate Your Service
Catalog Design" workshop to a city near you. This workshop is
grounded in the industry best-practice guidelines of the ITIL
framework and expanded through our extensive, practical experience
in developing Service Portfolios and
Service Catalogs for our customers.
This
workshop will highlight the importance of an effective
Service Catalog to the overall success of IT Service Management
(ITSM) and IT Financial Management (ITFM) initiatives, and will
guide the participants through the process of creating a
representative Service Catalog for their IT organization through the
facilitation of an experienced ITSM
consultant.
Join us in a city near you to kick start your
Service Portfolio project in just 2 days!
I
hope that you had a great Labor Day weekend and that you are feeling
re-energized after the summer break. There will be lots of
excitement in IT Service Management land this
Fall!
To close out last month, I sat down
for an interview with Mike Vizard from eWeek for a podcast on the
topic of "Governance, Compliance and ITIL Convergence." (To
listen in on this podcast please click here.)
Mike points out at the beginning of the conversation
that ITIL v3 has a growing following but hasn't gained a
groundswell of support from the IT community; but with compliance
requirements looming and IT Governance becoming a standard for the
management of IT, standardization around a customer-centric service
portfolio is now a must-have for any modern IT
organization.
As
my team and I further developed this topic, we summarized our
thoughts in a white paper, which you can download below, "Addressing
Compliance Issues with IT Service Portfolios". I look forward
to your feedback on this topic and ideas for future podcasts and
white papers.
It's
an exciting time for IT Service Management, we look forward to
seeing you at our events this month, and hope you'll continue to
send your suggestions for the October issue of The Business of
IT.
Best,
Boris Pevzner
Founder & CEO, Lontra,
Inc.
New
White Paper - "Addressing Compliance Issues with IT Service
Portfolios"
Growing compliance and governance needs make it
critical for business to better understand and control IT. IT
service catalogs can help companies align IT and business, and
control the aspects of IT that compliance laws focus on.
Compliance
regulations, because they universally require better process
control, are driving an interest in service-oriented delivery models
for IT. A service-oriented model focuses not on the hardware or
software IT controls, or the projects it provides, but instead on
the services IT provides to its users. In doing so, service-oriented
IT delivery models give corporations clear, useful tools for better
controlling service delivery processes.
With IT
solidly at the core of business today, industry analysts and IT
leaders are concluding that service-oriented delivery can act as a
key component in building better relationships with business. With
its emphasis on the specifics of what IT provides, it can also help
link IT spending back to business value.
Come Meet Service Catalog Experts, and Win a Full Set of ITIL
v3 Publications
Visit
Lontra in Booth
209 on Sunday,
September 16th through Tuesday, September 18th, to learn about the
only Service Portfolio solution representing ITIL v3 best
practices. Join us in the exhibit hall
to:
Meet
ITIL v3 Service Strategy author Majid Iqbal on Monday at
1:00 PM.Ask him your questions about this
new and integral book to the ITIL v3
framework
Get a
free expert assessment of your current Service
Portfolio
Dear Sarah
