Strategic Service Performance Management
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Lontra CIO Case Study
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CIO Case Study: Shaping IT Service Demand through the Service Portfolio

Join Barry Carter, CIO of Alliance Data Systems, as he tells the story of his implementation of a Service Portfolio in his IT organization and how they used it to predict and shape IT service demand. Barry explores:

  • Drivers for the Service Portfolio initiative
  • Proposing the solution an setting a roadmap
  • Demand levers & principals including:
    • IT Business Alignment,
    • Cost Transparency,
    • and Customer Satisfaction
  • Alliance Data's journey
  • Results to date

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