Strategic Service Performance Management
Service Catalog, Service Portfolio, and IT Financial Management Experts

IT Management Best Practices Toolkits

Service Costing Toolkit

Service Costing Best Practices Toolkit
This set of best practices documents includes all the templates, worksheets, and best practices methodologies you will need to get your IT organization started on the road to service-based cost transparency! The Premium Toolkit also contains two fully costed, fully explained IT service examples.
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Service Catalog Design Toolkit

Service Catalog Online Workshop
This toolkit includes all the best practices templates, worksheets, and methodologies you will need to construct a robust service portfolio for your IT organization that can act as the basis for any future ITSM efforts. The toolkit outlines Lontra's unique and powerful approach to constructing a service portfolio, which can be applied to any shared services organization - not just IT. The Premium version of this Toolkit also contains numerous examples of service portfolio content, including SLAs, OLAs, fully fleshed out service definitions, service portfolio hierarchy examples, etc.
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Customer Testimonials

"I have always believed that Lontra's IT service portfolio and service costing methodology is more comprehensive and actionable than anyone else's. That's why I have been taking advantage of Lontra's expertise for the past three years."
CIO, a Fortune 500 financial service company
"I've been following your blog and webinars for the last four years, and your opinions and methodologies have assisted me in evolving Service Management at my company. I am glad that some of these documents are now available to the rest of the ITSM community."
Director of IT Service Management,
a Fortune 500 retailer
"The service costing task seemed daunting before Lontra came in with their template-driven approach and showed us how to tackle it. Using their templates and methodology, we were then able to complete the job ourselves, with Lontra's guidance."
IT Financial Management Director,
a Fortune 500 manufacturing company